Last Updated: January 2026

Gems & Minerals (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or contact us through any communication channel.

By accessing our website or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide to Us

  • Name
  • Phone number
  • Email address
  • Location / City
  • Inquiry or message details
  • Purchase interest (gem / crystal category)

Collected through:

  • Website contact forms
  • WhatsApp or phone inquiries
  • Email communication
  • In-store visit records (where applicable)

b) Automatically Collected Information

When you browse our website, we may collect:

  • IP address
  • Browser type & device type
  • Pages visited
  • Time spent on pages
  • Referral source

Collected via:

  • Analytics tools
  • Cookies & tracking pixels

We do not collect sensitive personal or financial data through browsing activity.

2. How We Use Your Information

We may use your information for:

  • Responding to product or price inquiries
  • Customer support & communication
  • Booking store visits / appointment coordination
  • Providing gemstone / crystal guidance on request
  • Order follow-ups (where applicable)
  • Improving website experience & content relevance
  • Marketing & informational updates (only with consent)

We do not sell or misuse your personal information.

3. Sharing & Disclosure of Information

Your information may be shared only in the following cases:

  • With internal staff for inquiry handling
  • With delivery / courier partners (if applicable)
  • With service providers such as analytics tools
  • When required by law or government authorities

We do not share data with third-party advertisers.

4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve browsing experience
  • Analyze website performance
  • Understand visitor preferences

You may disable cookies through your browser settings,
however some website features may not work as intended.

5. Data Storage & Security

We take reasonable technical and organizational measures to protect your data against:

  • Unauthorized access
  • Misuse or alteration
  • Accidental loss

Your information is stored securely and retained only for purposes stated in this policy.

6. Third-Party Links

Our website may contain links to:

  • External gemstone resources
  • Social media profiles
  • Mapping & direction services

We are not responsible for the privacy practices of third-party websites.

We recommend reviewing their privacy policies before sharing information.

7. Children’s Privacy

Our website and services are not intended for children under 13 years of age.
We do not knowingly collect information from minors.

8. Your Rights & Choices

You may request to:

  • Access your stored information
  • Update or correct details
  • Restrict or withdraw consent
  • Request deletion of your data

To do so, contact us using the details below.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Revisions will be posted on this page with the updated date.

10. Contact Information

If you have questions about this Privacy Policy or data usage, please contact:

Gems & Minerals
285, DB Road, R S Puram,
Coimbatore — 641002

📞 9442076884
✉️ info@gemsandminerals.in