Last Updated: January 2026
This Shipping & Delivery Policy explains how orders are processed, packed, and delivered when products are purchased from Gems & Minerals (“we”, “our”, or “us”).
By placing an order with us, you agree to the terms mentioned below.
1. Order Processing & Dispatch
Orders may be placed:
- In-store
- Through phone / WhatsApp inquiry
- Through email request
Once an order is confirmed:
- Items are inspected and quality-checked
- Packaging suitability is verified based on stone type
- Dispatch is arranged through our courier partners
Typical dispatch timeline:
- 1–3 working days after order confirmation
(Varies based on stock availability & product type)
In case of rare gemstones / custom sourcing — additional time may be required.
Customers will be informed prior to dispatch.
2. Shipping Locations
We currently provide:
- Domestic shipping within India
International shipping may be considered on special request and is subject to:
- Courier availability
- Legal restrictions
- Additional charges
- Customs & import regulations
3. Shipping Charges
Shipping charges depend on:
- Delivery location
- Package weight & value
- Courier partner rates
- Special packaging requirements (if applicable)
Charges will be informed to the customer before dispatch.
4. Packaging & Handling Care
Gemstones and crystals are fragile natural materials.
We ensure:
- Protective cushioning
- Secure packaging
- Safe handling during dispatch
Extra care may be taken for:
- Raw crystal clusters
- Geodes & mineral specimens
- High-value gemstones
5. Delivery Timeframe
Estimated delivery timeline after dispatch:
- Within Tamil Nadu: 2–4 working days
- Metro cities: 3–6 working days
- Other locations: 4–8 working days
Delivery time may vary due to:
- Courier delays
- Weather conditions
- Transport restrictions
- Regional holidays
We are not responsible for delays caused by courier or logistics partners.
6. Order Tracking
Once shipped, we may provide:
- Tracking number
- Courier service name
- Tracking link (where available)
Customers may contact us for delivery updates when required.
7. Damage, Loss, or Tampering During Transit
All shipments are packed securely before dispatch.
However, if a package appears:
- Damaged
- Opened
- Tampered
- Broken during transit
Customers must:
- Take photos / videos of the package & product immediately
- Do not discard packaging materials
- Notify us within 24 hours of delivery
Each case will be reviewed individually.
Final resolution will depend on:
- Courier investigation report
- Packaging condition evidence
- Nature of the product
Gemstones are natural materials and minor surface variations or inclusions are not treated as damage.
8. No Delivery Guarantee Based on Astrology / Purpose
If gemstones are purchased for:
- Astrology or planetary remedies
- Healing or spiritual practices
- Energy balance or emotional wellbeing
Delivery delays or timing do not carry outcome significance and cannot be associated with results or expectations.
9. In-Store Pickup Option
Customers may also choose:
- Self-pickup from our store
Pickup timing will be coordinated based on:
- Store working hours
- Product availability
Store Address:
285, DB Road, R S Puram,
Coimbatore — 641002
10. Customer Support & Shipping Queries
For delivery or shipping-related questions, contact:
📞 9442076884
✉️ info@gemsandminerals.in
Our team will be happy to assist you.
